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Sometimes we forget that we’re ultimately paid by our customers. Tom Peters has a great post today about GM from GM insider, Mike Neiss:

“Look, I feel bad for my friends and colleagues at [GM]. But I don’t feel sorry for them. They forgot design, they forgot the customer, they forgot R&D, they forgot they are a [car] company. Their demise was clearly a choice. Not a symptom of our economy, but a choice made in the boardroom at [GM]… It’s the last gasp of a drowning company.

»Moje upanje je, da bodo študije primerov za vse tiste organizacije, ki upajo, da bodo postale tako velike kot [GM]. Veliki se močneje strmoglavijo. "

Nadomestite [GM] s svojim podjetjem in [avto] s svojo industrijo. Je kaj skupnega?

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